We use cookies to improve your experience on our website. By continuing you acknowledge cookies are being used.
We're here to help
It’s good to have questions about your super and investments because the more you find out, the more you can do with it. Whether your question is general or about your own situation, we’re here to help.
Online enquiry
If you prefer to email us please complete our general enquiry form.
Hearing and interpreting services
For members who have hearing or speech difficulties or would like to speak with us in a language other than English.
Complaints
If you're disappointed with any of our products, or the service you've received so far, we'd like an opportunity to make this right.
Other contact information
Head Office
Insignia Financial Ltd
ABN 49 100 103 722
Level 1, 800 Bourke Street
Docklands VIC 3008
Postal address
IOOF Holdings Ltd
GPO Box 264
Melbourne VIC 3001
| Department | Contact details |
|---|---|
| Expand Extra Expand Essential | Phone: 1800 517 124 International: +61 3 8614 4967 Email: clientfirst@myexpand.com.au Online access (Expand Online) |
| IOOF Employer Super IOOF Pension IOOF Personal Super | Phone: 1800 913 118 International: +61 3 8614 4967 Email: clientfirst@insigniafinancial.com.au Online access (IOOF Online) |
| MLC MultiActive MLC MultiSeries | Phone: 1800 002 217 Email: investorservices@insigniafinancial.com.au Online access (Portfolio Online) |
| OnePath Superannuation, Pensions & Investments – OneAnswer Frontier, OneAnswer and Integra products | Phone: 133 665 International: +61 2 8366 1505 Email: General Enquiry Form |
Transact
If you have any questions please refer to the IOOF Transact user guide
If you have questions that this guide does not answer, you have the following options:
- Contact your Relationship Manager
- Email us at Transactsupport@insigniafinancial.com.au
- IOOF general enquiries 1800 125 566 between 8:30am and 5:00pm AEDT Monday to Friday
| Products | Contact details |
|---|---|
| Expand Extra Expand Essential | Phone: 1800 517 124 Email: clientfirst@myexpand.com.au Adviser online access |
| IOOF Alliances (Self-licensed AFSL solutions) | Phone: 0419 416 076 Email: andy.marshall@insigniafinancial.com.au |
| IOOF Employer Super IOOF Pension IOOF Personal Super | Phone: 1800 913 118 International: +61 3 8614 4967 Email: clientfirst@insigniafinancial.com.au Adviser online access |
| MLC MultiActive MLC MultiSeries | Phone: 1800 002 217 Email: investorservices@insigniafinancial.com.au Adviser online access (Portfolio Online) |